Secondment)
Job name:
Sales Centre Manager
REPORTS TO:
Head of Sales & Loyalty Operations Division: ROI Base location:
Burlington Plaza Job Purpose
In Sales we want our teams to be ground-breaking. Our sales operation
supports across Sell & Loyalty and strives to make all our customer
touch points an engaging and rewarding experience and to maximise
sales and optimal customer experience on every call. To do this, we
want to have the most engaged, effective and energised teams in the
market. The role of a Sales Manager delivers through others, so to be
successful you must be an effective manager of managers.
Leading your wider team to deliver their KPIs by developing a culture
of ownership and collaboration. Reporting to the Head of Sales and
Loyalty Operations, you will lead a team of Team Leaders, who will in
turn lead teams of Advisors.
ROLE:
* Raising performance by supporting and challenging your people
through regular performance and development conversations
* Engaging and motivating your direct reports and influencing the
wider team to deliver their best by communicating regularly to your
team and encouraging feedback
* Developing and coaching your team to release their capability and
maximise performance
* Participating in the recruitment, selection, on-boarding & induction
of Team Leaders as required
* Managing the day to day operation and workflow that delivers our
KPIs
* Identifying ways to improve our customer experience and implementing
customer change initiatives within their own teams
* Influencing the behaviour of others by leading by example, in terms
of delivering a great customer experience and by living the Sky Values
* Contributing as part of a wider Contact Centre Manager team and
involvement in ad-hoc activities
* Being wholly responsible for KPI, Compliance & Efficiency
performance within your team
* Liaising with key stakeholders inside and outside of Operations on
operational performance
* Working on projects and initiatives as required by the Business
* Taking responsibility for People Engagement within your area
* Managing Conduct, Capability and Absence of Team Leader group
* Embracing and encouraging change in a senior position in an
extremely fast-past environment Key communications
* Upwards to Head of Sales and Loyalty Operations on People, Sales &
Operational Performance
* Laterally to Senior Sales Operations Manager regarding Sales & KPI
performance
* Marketing and CVM teams on campaign and offer performance
* Workplace Effectiveness team on Compliance, Training & Incentives ?
* Workplace Resilience on Facilities & Tech
* Team Leaders and Advisors within your department daily
Candidate Specification
_QUALIFICATIONS_ ?
* Proven record driving sales performance within a customer facing
function
* Experience in people management ?
* Experience in coaching Leaders and Advisors
* Experience in driving People Engagement Specialist Knowledge ?
* Experience in managing teams through change
* Experience in enabling personal development of leaders and advisors
?
* Experience in impacting and leading by example to create a positive
contact centre culture ?
* Proven ability to communicate and present information to various
audiences Industry Experience
* Experience of working within a fast paced and ever-changing
environment.
* Telecommunications industry experience Technical Skills ?
* Microsoft application skills Personal Aptitude ?
* A passion for great people engagement and achieving sales targets
and a real focus on delivering great outcomes Position: ?Sales Manager - Contact Centre (**Apply on the website**m
Secondment)
Job name:
Sales Centre Manager
REPORTS TO:
Head of Sales & Loyalty Operations Division: ROI Base location:
Burlington Plaza Job Purpose
In Sales we want our teams to be ground-breaking. Our sales operation
supports across Sell & Loyalty and strives to make all our customer
touch points an engaging and rewarding experience and to maximise
sales and optimal customer experience on every call. To do this, we
want to have the most engaged, effective and energised teams in the
market. The role of a Sales Manager delivers through others, so to be
successful you must be an effective manager of managers.
Leading your wider team to deliver their KPIs by developing a culture
of ownership and collaboration. Reporting to the Head of Sales and
Loyalty Operations, you will lead a team of Team Leaders, who will in
turn lead teams of Advisors.
ROLE:
* Raising performance by supporting and challenging your people
through regular performance and development conversations
* Engaging and motivating your direct reports and influencing the
wider team to deliver their best by communicating regularly to your
team and encouraging feedback
* Developing and coaching your team to release their capability and
maximise performance
* Participating in the recruitment, selection, on-boarding & induction
of Team Leaders as required
* Managing the day to day operation and workflow that delivers our
KPIs
* Identifying ways to improve our customer experience and implementing
customer change initiatives within their own teams
* Influencing the behaviour of others by leading by example, in terms
of delivering a great customer experience and by living the Sky Values
* Contributing as part of a wider Contact Centre Manager team and
involvement in ad-hoc activities
* Being wholly responsible for KPI, Compliance & Efficiency
performance within your team
* Liaising with key stakeholders inside and outside of Operations on
operational performance
* Working on projects and initiatives as required by the Business
* Taking responsibility for People Engagement within your area
* Managing Conduct, Capability and Absence of Team Leader group
* Embracing and encouraging change in a senior position in an
extremely fast-past environment Key communications
* Upwards to Head of Sales and Loyalty Operations on People, Sales &
Operational Performance
* Laterally to Senior Sales Operations Manager regarding Sales & KPI
performance
* Marketing and CVM teams on campaign and offer performance
* Workplace Effectiveness team on Compliance, Training & Incentives ?
* Workplace Resilience on Facilities & Tech
* Team Leaders and Advisors within your department daily
Candidate Specification
_QUALIFICATIONS_ ?
* Proven record driving sales performance within a customer facing
function
* Experience in people management ?
* Experience in coaching Leaders and Advisors
* Experience in driving People Engagement Specialist Knowledge ?
* Experience in managing teams through change
* Experience in enabling personal development of leaders and advisors
?
* Experience in impacting and leading by example to create a positive
contact centre culture ?
* Proven ability to communicate and present information to various
audiences Industry Experience
* Experience of working within a fast paced and ever-changing
environment.
* Telecommunications industry experience Technical Skills ?
* Microsoft application skills Personal Aptitude ?
* A passion for great people engagement and achieving sales targets
and a real focus on delivering great outcomes
We need : English (Good)
Type: Permanent
Payment:
Category: Others
